Home Questions about Ordering & Service Why was my shipping address transmitted or overwritten incorrectly?

Why was my shipping address transmitted or overwritten incorrectly?

Last updated on Aug 04, 2025

Depending on how you have shopped or paid with us, changes may occur regarding the delivery address.

Payment via PayPal

When paying with PayPal, the delivery address transmitted by PayPal during the payment process has a special significance. Through PayPal's buyer protection, you will get your money back if you do not receive the goods correctly. We are therefore contractually bound to use the delivery address you specified in your Paypal.

Even if you enter your billing and shipping address separately when placing your order, our system automatically adopts the address that PayPal transmits to us in the payment confirmation.

If you have any difficulties with this, please let us know. We are happy to help you. The quickest way is through our ticket system.