For precise identification of all transactions, we usually require one of the identification numbers (short: ID) mentioned above. Here's how to find your ID:
Order number / Order ID / Order reference number
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In the subject line of the order confirmation email (Subject line: "Order confirmation for your order with number: 123456" from sender "noreply@servershop24.de")
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At the top right of your invoice
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After logging in, under Order history in your My Account area
Customer number / Customer ID
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At the top right of an invoice, offer or credit note directly under the order number
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In many of our emails, usually in the first line, e.g. the order confirmation (Subject line: "Order confirmation for your order with number: 123456" from sender "noreply@servershop24.de")
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After logging in, at the bottom of the website near our phone number
Return number / Return ID
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In our email with the return confirmation (Subject line: "Return..." from sender "noreply@servershop24.de")
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After logging in, under Order history in your My Account area.
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